Privacy policy

What we collect, why we collect it, and your rights — in plain English.

Last updated: October 2026

Who we are

London Racket Lab, a small business in the United Kingdom, is the controller of your personal data. We have no public office, so please contact us by email at london.racket.lab@gmail.com (see our contact page).

What we collect and why

We only collect what we need. Card details are entered on Stripe’s checkout page and we never see or store them.

What	Data	Why	Lawful basis	Kept for
Questions and compatibility checks	Your email, racket model, message	To reply to you	Legitimate interests	12 months after our last contact
Launch notifications	Your email, the product you asked about	To tell you when a product is ready	Consent (you can withdraw it any time)	Until you ask us to stop
Standard orders	Order details (racket brand and model, quantity, colours, initials, any vector file you upload, price) plus your name, email and delivery address from Stripe	To make, deliver and support your order	Contract	Order records: 6 years (tax and accounting). Uploaded design files: 12 months after delivery
Premium requests	Your email, racket details, description, any image you upload	To review your design, send a payment link and make your order	Steps before a contract, then contract	Declined or unfinished requests: 12 months. Completed orders as above
Website security and spam prevention	IP address and technical data in our host’s logs	To keep the site secure and block spam	Legitimate interests	As set by our host

Cookies and tracking

We do not set cookies and we do not use analytics or advertising trackers on this site. Stripe’s checkout and the Google Fonts we load may handle your data under their own policies (see below).

Who we share data with

We use a small number of service providers to run the shop. They only process data on our behalf or for the stated purpose:

Stripe — payment processing. Stripe also acts as an independent controller for payment and fraud-prevention data.
Netlify — website hosting and form handling (stores form submissions and uploaded files).
Google — Gmail for our email, and Google Fonts, which loads fonts from Google’s servers, so your IP address is sent to Google when you visit.
Our delivery carrier — your name and address, to deliver your order.

We do not sell your data. Some providers are based outside the UK (for example in the USA); where that happens we rely on a lawful transfer mechanism, such as the UK–US data bridge or standard contractual clauses with the UK addendum.

Your rights

Under UK data protection law you can ask us to access, correct, delete or restrict the use of your data, to move it to another provider, and to object to processing based on legitimate interests. Where we rely on consent you can withdraw it at any time. Email london.racket.lab@gmail.com and we will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk (0303 123 1113). We would appreciate the chance to put things right first.

Children and changes

This site is not aimed at children under 13 and we do not knowingly collect their data. If we change this policy we will update the date above.